Call Centre

Your New Company

Join a global leader in Integrated Facilities Management supporting a major banking client with a strong presence in South Eveleigh, NSW. You’ll be part of a high-performing Facilities, Property and Maintenance team that values collaboration, accountability and strong Customer Service. This is a fast-paced environment where operational excellence and great Customer Support are at the centre of everything they do.

Your New Role

As a Call Centre Facilities Specialist, you will be the first point of contact within a busy Call Centre and Contact Centre environment, supporting all Facilities, Property and Maintenance-related queries.

Working a 37.5 hour working week, across a 7am–7pm Monday to Sunday rotating roster, your responsibilities will include:

• Managing incoming Facilities and Maintenance requests via phone and email
• Delivering high-quality Customer Service and Customer Support to internal stakeholders
• Coordinating Scheduling of work orders and service providers to ensure timely resolution
• Updating systems and supporting Administration tasks, ensuring data accuracy at all times
• Supporting Client Management activities and contributing to strong Customer Success outcomes
• Working closely with internal teams to ensure smooth day-to-day operations across the business

What’s in it for You

• Work within a leading banking environment in South Eveleigh, NSW (5 min walk from Redfern station)
• Exposure to Facilities, Property and Maintenance operations in a large corporate setting
• Hands-on experience across Customer Service, Contact Centre and Client Management functions
• Supportive team culture with strong leadership and structured onboarding
• Opportunity to build corporate Administration and scheduling experience
• Working Holiday Visa holders are welcome to apply

About You

• Proven experience in a Call Centre, Contact Centre, Facilities, Property, Maintenance or Customer Service environment is essential
• Full availability between 7am - 7pm, Monday to Sunday

If you’re ready to step into a Call Centre Facilities Specialist role and build your experience in a leading corporate environment, apply now or send your CV to naomi.cropper@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.